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主题:一些IT评估的评价指标
发信人: hnyjchuhong(楚泓)
整理人: hnyjchuhong(2002-02-07 22:38:09), 站内信件
From: http://www.amteam.org

Information Technology Business Assessment




ORGANIZATION

£ IT Organization chart and client structure (quantity, type, location)

£ Employee list (name, responsibility, salary, start date)

£ Support-desk approach and change-management process

£ Support issues


HARDWARE

£ CPUs and location

£ Database

£ Networks by location (LAN/WAN)

£ Telecommunications/connectivity approach


SYSTEMS SOFTWARE

£ Operating systems

£ Application systems development software

£ Database management systems

£ Security

£ Current technology? Life expectancy? Replacement/upgrade strategy?


APPLICATIONS SOFTWARE

£ Application systems

£ Developed in-house vs. third party

£ Billing and receivables; specialty modules

£ Electronic interfaces

£ Payer interfaces

£ Special processes

£ Standard across the network?

£ Approach to release management

£ Report-writing capability

£ Stability

£ Support approach and known issues





EXISTING AND PLANNED PROJECTS

£ Large-scale projects (i.e., reengineering, new systems, SW development)

£ Midrange enhancements

£ Software support backlog

£ New business development needs

£ Productivity enhancements

£ Payer requirements

£ New technology R&D

£ Consulting and/or contractors needs anticipated (next 12 months)


OPERATING BUDGET AND P&L TRENDS

£ Personnel

£ Software maintenance

£ Hardware maintenance

£ Equipment leases and rental

£ Supplies

£ Data communications

£ Voice communications

£ Outside contractors

£ Rent related to IT equipment and staff

£ Postage

£ Consulting/contractors


CAPITAL BUDGET

£ Immediate needs (next six months)

£ Anticipated need for normal growth (next 18 months)


CONTRACTS

£ Software licenses

£ Software support and maintenance

£ Hardware leases

£ Hardware maintenance

£ Software and/or hardware purchase agreements (ownership)

£ Contract programmers or other consulting agreements

£ PC software licenses


COMPUTER OPERATIONS

£ Service level (response time, system availability, report distribution, etc.)

£ Network management (circuit uptime, new installations, changes planned)

£ Batch processes
 

 

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