发信人: hnyjchuhong(楚泓)
整理人: hnyjchuhong(2002-02-07 22:38:09), 站内信件
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From: http://www.amteam.org
Information Technology Business Assessment
ORGANIZATION
￡ IT Organization chart and client structure (quantity, type, location)
￡ Employee list (name, responsibility, salary, start date)
￡ Support-desk approach and change-management process
￡ Support issues
HARDWARE
￡ CPUs and location
￡ Database
￡ Networks by location (LAN/WAN)
￡ Telecommunications/connectivity approach
SYSTEMS SOFTWARE
￡ Operating systems
￡ Application systems development software
￡ Database management systems
￡ Security
￡ Current technology? Life expectancy? Replacement/upgrade strategy?
APPLICATIONS SOFTWARE
￡ Application systems
￡ Developed in-house vs. third party
￡ Billing and receivables; specialty modules
￡ Electronic interfaces
￡ Payer interfaces
￡ Special processes
￡ Standard across the network?
￡ Approach to release management
￡ Report-writing capability
￡ Stability
￡ Support approach and known issues
EXISTING AND PLANNED PROJECTS
￡ Large-scale projects (i.e., reengineering, new systems, SW development)
￡ Midrange enhancements
￡ Software support backlog
￡ New business development needs
￡ Productivity enhancements
￡ Payer requirements
￡ New technology R&D
￡ Consulting and/or contractors needs anticipated (next 12 months)
OPERATING BUDGET AND P&L TRENDS
￡ Personnel
￡ Software maintenance
￡ Hardware maintenance
￡ Equipment leases and rental
￡ Supplies
￡ Data communications
￡ Voice communications
￡ Outside contractors
￡ Rent related to IT equipment and staff
￡ Postage
￡ Consulting/contractors
CAPITAL BUDGET
￡ Immediate needs (next six months)
￡ Anticipated need for normal growth (next 18 months)
CONTRACTS
￡ Software licenses
￡ Software support and maintenance
￡ Hardware leases
￡ Hardware maintenance
￡ Software and/or hardware purchase agreements (ownership)
￡ Contract programmers or other consulting agreements
￡ PC software licenses
COMPUTER OPERATIONS
￡ Service level (response time, system availability, report distribution, etc.)
￡ Network management (circuit uptime, new installations, changes planned)
￡ Batch processes
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